Report triage

Triage of a user report about a post: your platform sends the classifier score and any known-content match with the report, events count the author's strikes and reports, and uncertain reports go to a moderator. Pack: examples/policies/report-triage/.

A pattern for expressing a trust & safety policy, not compliance guidance: the thresholds, lists and fields are placeholders chosen to make the example run; a real policy comes from the business's own rules. It calls no app, so it runs in an empty workspace as it is.

The decision it automates

Whether to leave the content up (approve), send it to a moderator, or remove it (reject), when your platform starts the run.

Data expected

• The author as a subject (kind user) whose lastReport (classifierScore, knownContentMatch) your platform writes before it starts the run.
• report.created and strike.issued events on the author, posted through POST /events.

Steps and rules

Step	Type	Why
rules	evaluate_rules	The report-triage rule set under max_severity; nothing is collected.
route	branch	rules.outcome == manual_review opens a case.
review	create_case	moderation, priority high, 1-hour SLA.
decide	emit_decision	From the rules, or the reviewer's decision.

The rule set report-triage (useCase: monitoring) uses max_severity: a failed block rule rejects, a failed warn rule sends the run to review, and the weights add up to the score.

Rule	Type	Severity, weight	Fails when
report_known_content	comparison	block, 100	lastReport.knownContentMatch is not false
report_classifier_score	score threshold	warn, 40	lastReport.classifierScore is above 0.8
report_repeat_offender	velocity	warn, 30	more than two strike.issued events in 90 days
report_burst	velocity	warn, 20	more than ten report.created events in 24 hours

What a reviewer sees

A moderation case with the rule results and the author's timeline of reports and strikes. The moderator's reject removes the content; decision.created tells your platform.

How to adapt it

Call your moderation classifier and image matching from the workflow as apps you build instead of sending their answers on the subject, add an appeal workflow reviewed by a different moderator, and export the audit trail for transparency reporting.

Run it

pnpm policy:import examples/policies/report-triage --publish

The fixture reports a post with a classifier score of 0.86 three times in the last 15 minutes, by an author with one strike: the score rule fails, a moderation case opens, the check removes the content (reject) and the run completes with a manual reject.